Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with logins, KYC, deposits, withdrawals or site errors. Use email, phone or live chat to get prompt assistance. Submit a request through the help centre for account verification or payment queries. Convenient communication channels are provided on site so you can escalate urgent issues and receive clear instructions for troubleshooting and account actions.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account and technical help and FAQs |
| General enquiries | [email protected] - Corporate and billing queries and secure web form |
| Affiliate enquiries | [email protected] - Partner onboarding and tracking |
| Phone | +64 9 302 8471 - NZ office, voice support |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or any situation that requires explanations or documents. Please use a clear subject line, include your account ID and up-to-date contact details, and attach any relevant files. This helps our support team process enquiries faster and reduces delays when verifying information or responding to complex requests.
Contact Form
Response Time
Contact support via live chat or email. Most enquiries are answered within one business day. Complex cases - such as KYC checks or payment investigations - can take longer depending on their nature, and we’ll keep you updated by email. Response times may vary during weekends and public holidays; urgent issues receive priority handling where possible.
Feedback
Share feedback, suggestions or ideas to improve the site. All input is reviewed carefully and used to refine the service and improve the user experience. Use the feedback form in your account, start a live chat or email support to tell us what could be better. Thanks for helping shape the casino.